Privacy Policy

Last updated: 1 December 2025

1. Introduction

This Privacy Policy explains how we collect, use, and protect your personal information when you use our website and services. We are committed to protecting your privacy and ensuring compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

2.1 Information You Provide

We may collect personal information that you voluntarily provide to us, including but not limited to:

  • Name and contact information
  • Email address
  • Any other information you choose to provide when contacting us or using our services

2.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and browsing behaviour, including:

  • IP address
  • Browser type and version
  • Operating system
  • Pages visited and time spent on pages
  • Referring website addresses
  • Date and time of your visit

3. How We Use Your Information

We use the information we collect for the following purposes:

  • To provide, maintain, and improve our services
  • To respond to your enquiries and provide customer support
  • To send you updates, newsletters, or marketing communications (where you have consented)
  • To analyse website usage and trends to improve user experience
  • To comply with legal obligations and protect our rights
  • To prevent fraud and ensure security

4. Legal Basis for Processing

Under UK GDPR, we process your personal information based on the following legal grounds:

  • Consent: Where you have given clear consent for us to process your personal data for specific purposes
  • Contract: Where processing is necessary for the performance of a contract with you
  • Legal obligation: Where we need to comply with a legal obligation
  • Legitimate interests: Where processing is necessary for our legitimate interests, provided these do not override your rights and freedoms

5. Data Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

  • With service providers who assist us in operating our website and conducting our business, subject to strict confidentiality obligations
  • When required by law or to respond to legal process
  • To protect our rights, privacy, safety, or property
  • In connection with a business transfer, merger, or acquisition

6. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymise it.

7. Your Rights Under UK GDPR

You have the following rights regarding your personal information:

  • Right of access: You can request a copy of the personal data we hold about you
  • Right to rectification: You can request correction of inaccurate or incomplete data
  • Right to erasure: You can request deletion of your personal data in certain circumstances
  • Right to restrict processing: You can request that we limit how we use your data
  • Right to data portability: You can request transfer of your data to another service provider
  • Right to object: You can object to processing based on legitimate interests
  • Right to withdraw consent: Where processing is based on consent, you can withdraw it at any time

To exercise any of these rights, please contact us using the details provided on our website.

8. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device. You can control cookie preferences through your browser settings. For more information, please refer to our Cookie Policy if available.

9. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

10. International Data Transfers

If we transfer your personal information outside the UK or European Economic Area (EEA), we will ensure appropriate safeguards are in place to protect your data in accordance with UK GDPR requirements.

11. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

13. Complaints

If you have concerns about how we handle your personal information, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection regulator. You can find more information at ico.org.uk.

14. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us through the contact methods provided on our website.